S/4HANA
SAP Support Lead
We are looking for a proactive and organized SAP Support Lead to oversee day-to-day SAP support operations, strengthen service delivery, ensure SLA compliance, and maintain client satisfaction. The ideal candidate should have strong coordination, problem-solving, and stakeholder-management skills.
About the role
We are looking for a proactive and organized SAP Support Lead to oversee day-to-day SAP support operations, strengthen service delivery, ensure SLA compliance, and maintain client satisfaction. The ideal candidate should have strong coordination, problem-solving, and stakeholder-management skills.
Responsibilities
- Lead daily SAP support operations and coordinate support team activities.
- Monitor SLA compliance and ensure timely resolution of incidents, requests, and support tickets.
- Manage client escalations and coordinate support review meetings.
- Monitor ticket backlog, resolution timelines, and overall team performance.
- Coordinate resource allocation and workload distribution.
- Review support dashboards and monthly performance reports.
- Identify recurring issues and drive continuous service improvement.
- Oversee client onboarding, offboarding, support transitions, and knowledge transfer.
- Maintain support documentation, operational procedures, and service delivery standards.
- Support the enhancement and effective use of the Ticket Management Tool.
Requirements
- Bachelor’s degree in IT, Computer Science, Business Administration, or a relevant field.
- 2–3 years of relevant experience in SAP Support / Service Delivery.
- Understanding of SLA management, incident management, and ticketing processes.
- Experience in support coordination, performance monitoring, and reporting.
- Strong client-handling, communication, and interpersonal skills.
- Good leadership, problem-solving, and stakeholder-management abilities.
- Proficiency in MS Office, particularly Excel and reporting tools.
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Your Growth, Our Mission.
At Global SuperNova, we partner with you to navigate challenges, seize opportunities and drive sustainable growth.
With deep SAP knowledge and a hands-on approach, our team delivers tailored solutions across implementation, migration, support and training — whether you are scaling, transforming or strengthening your operations.
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