Privacy Policy

Introduction

This Privacy Policy explains how we collect personal data you share with us when you visit our website, interact with our advertisements, or use our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws and the requirements of platforms including Meta Platforms, Inc. and Google LLC.

Information We Collect

We may collect the following types of information:

a) Personal Information

When you:

• Fill out a contact form on our website
• Submit a lead form via Facebook or Instagram
• Contact us via email or WhatsApp
• Request a proposal, demo, or consultation

We may collect:

• Full name
• Company name
• Email address
• Phone number
• Job title
• Business requirements

b) Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and tracking technologies (including Meta Pixel and Google Analytics)

How We Use Your Information

We use your information to:

• Respond to inquiries and service requests
• Provide ERP consulting, implementation, and business transformation services
• Send proposals, quotations, and business communication
• Improve our website and marketing campaigns
• Run targeted advertisements on Meta and Google platforms
• Analyze user behavior to enhance user experience
• Maintain security and prevent fraud

Cookies and Tracking Technologies

SuperNova uses cookies, Meta Pixel, and Google Analytics to:

• Measure advertising effectiveness
• Understand visitor behavior
• Improve website performance
• Deliver relevant advertisements on Facebook and Instagram

You can disable cookies through your browser settings at any time.

Sharing of Information

We do not sell your personal data.

We may share your information with:

• Meta Platforms, Inc. for advertising and lead generation
• Google LLC for analytics and advertising
• CRM, hosting, and email service providers
• Legal authorities if required by law

All third parties are required to keep your data secure and confidential.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your data from:

• Unauthorized access
• Data breaches
• Misuse or alteration
• Loss of information

Access to personal data is restricted to authorized personnel only.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfill legal and contractual obligations
• Support legitimate business purposes

Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communication

To exercise these rights, contact us at: Daniyal.siddiqui@supernova.com.pk

Third-Party Links

Our website may contain links to third-party websites. SuperNova is not responsible for the privacy practices of those websites.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact: